Team Lead— Business Operations

At SHJ International Tech Pvt Ltd, we don’t just manage operations — we engineer efficiency. We’re looking for a seasoned team lead who can drive process excellence, collaborate directly with US-based customer teams, and lead a growing group of analysts to deliver high-impact results.

You’ll play a critical role in managing logistics operations, streamlining backend processes, and ensuring seamless execution across teams and time zones.

Location: Indore (Onsite)
Experience: 6-7+ years in process management, operations, or logistics

What You’ll Do

• Take full ownership of core operational processes for our US logistics clients
• Work closely with customer stakeholders to understand, document, and enhance workflows
• Lead and mentor a team of Process Analysts, driving performance and continuous improvement
• Create and evolve SOPs, ensure compliance, and suggest automation opportunities
• Handle high-quality communication with clients across email, calls, and review sessions
• Ensure delivery excellence by reviewing daily outputs and removing bottlenecks
• Act as the bridge between customer teams and internal execution, ensuring alignment and quality

What You Bring

• 6-7+ years of hands-on experience in operations, business process management, or logistics
• Prior experience working directly with US-based clients and international teams
• Exceptional verbal and written communication skills
• Strong analytical thinking, process mapping, and problem-solving abilities
• Proven ability to lead a small team (3–4 members) and deliver results under tight timelines
• Advanced skills in Google Sheets/Excel, data handling, and process documentation
• Detail-oriented mindset with a knack for identifying process gaps and driving improvements

Bonus Points

• Exposure to the logistics, supply chain, or freight industry
• Familiarity with workflow automation tools or process mapping (e.g., Lucidchart, Miro)
• Experience managing SOPs, KPIs, and client SLAs

Why You’ll Love This Role

• Direct customer ownership — your work will influence real-world logistics operations
• Team leadership opportunity with freedom to innovate and improve processes
• High-impact projects in a fast-moving, growth-oriented environment
• International exposure and the chance to work with global business teams
• A startup culture that values ideas, action, and results — not just hierarchy