Senior Process Analyst

At SHJ International Tech Pvt Ltd, we don’t just process operations — we transform them. If you’re the kind of person who loves building scalable systems, spotting inefficiencies before they become problems, and leading teams through clarity and precision — this role was made for you.

We’re looking for a Senior Process Analyst with hands-on experience in U.S. logistics operations — someone who understands the complexity behind freight, dispatch, order entry, customer coordination, and backend logistics. You’ll not only run the processes — you’ll optimize and own them.

Location: Indore
Experience: 3 – 5 years

What You’ll Do

• Lead and oversee day-to-day U.S. logistics operations across order entry, dispatch, tracking, and customer coordination.
• Analyze and optimize existing SOPs to improve turnaround times, accuracy, and scalability.
• Act as the go-to person for complex operational issues — identify root causes and implement sustainable solutions.
• Collaborate directly with U.S. clients and logistics partners to ensure alignment, service delivery, and client satisfaction.
• Train and mentor junior analysts, building a high-performance, process-driven team.
• Build dashboards, reports, and workflow documentation to monitor key performance indicators (KPIs).
• Drive automation and efficiency by identifying areas for tech/tool improvements.
• Work cross-functionally with internal departments (sales, finance, customer service) to streamline operations end-to-end.
• Ensure compliance with client SLAs, internal process standards, and U.S. logistics best practices.

What You’ll Need

• 3–5 years of experience in U.S. logistics operations, backend process management, or supply chain coordination.
• Proven experience managing teams or leading critical operations.
• Strong working knowledge of TMS, WMS, ERP systems (e.g., SAP, NetSuite, Oracle).
• Advanced proficiency in Excel/Google Sheets — pivot tables, formulas, data validation are second nature.
• Excellent communication and client-handling skills — especially across time zones.
• Ability to work U.S. shift hours and manage high-pressure, real-time logistics environments.
• Strong analytical mindset with attention to detail and a love for structured processes.
• Experience in process documentation, workflow creation, and SOP building/improvement.

Why You’ll Love Working Here

• Leadership Opportunity: Lead projects, mentor teams, and be the decision-maker in high-impact situations.
• Work with U.S. Clients: Real exposure to dynamic logistics operations in a global market.
• Growth-First Culture: We promote based on performance — not tenure.
• Smart, Supportive Teams: Collaborate with people who care about outcomes and growth.
• Freedom to Innovate: Have ideas? You’ll have the space (and support) to bring them to life.

Ready to Take the Next Step?

If you’re done with repetitive roles and ready to lead operations at scale, this is your opportunity.

At SHJ, we’re building the next generation of logistics operations, and we want leaders who aren’t afraid to think big.